Question: I’m curious about getting a list of all of my company’s various ACE users. I asked the ACE Help Desk and they told me “the account owner can get that list” but couldn’t tell me HOW to do it, where to go, what to click, etc. Does anyone here know the exact process for […]
Question: Hi Members, When I go into the modernized ACE Portal (vs. Legacy), I see only one of our US Importer of Records account with a “Frozen” status. All other IORs show an “Active” Status. Did some research on the “Frozen” status, but still not clear on the below open questions. Curious if the members […]
Question: I must’ve missed the memo. Is it possible to run ACE reports at the top account level in the new ACE? We have multiple legal entities and have always run reports at the top account level. It doesn’t seem like this is an option any longer and now I need to select each individual […]
Question: I’ve been asked if the following pieces of data are available in ACE. I checked with the Help Desk but they just sent me the documents on how to create custom reports. When I do, I do not see the data points I’m looking to add, so I hope I’m doing something wrong. Is […]
Question: We conduct a monthly transaction audit based on random entry samples. To ensure I capture the complete set of entries for a given month, I am looking to confirm the earliest business day I should generate the Entry Summary report (ES-001 / ES-003) in ACE. Our entries are not overly complicated and we have […]
Question: Question: I would like to ask the industry how they manage gathering ITNs on Routed Transactions from their customers’ forwarders. We ship roughly 300 invoices monthly of Routed Transactions to our customers’ forwarders. Our process has been to email contacts at the forwarders and request ITNs by invoice numbers. However, we suspect that we […]
Question: Does ACE have a report that shows all historical Protests filed? I’m trying to get a list of Protests that have been filed on behalf of my company going back 5 years. Thank you in advance. Answer 1: You can add an entry summary object to the ES-002 report titled Protest Status. Answer 2: […]
Question: I am looking to connect with someone who has experience building ad hoc and customs reports in the new ACE environment. After reading the instructions and watching the videos, I find I am still unable to successfully build the reports I need. I would be very grateful to anyone who can offer technical support. […]
Question: Background: I recently joined a company with 6 businesses (all with their own IOR#s). The person handling trade compliance before me left abruptly and did not pass along any login/ account information. Questions: Is there a best practice or any recommendations on how to set up all 6 businesses under 1 ACE portal? Answer […]
Question: We need to change our company name in ACE for importer and exporter accounts. Searching in ACE Training and Guides did not show any info. Is that name change done via the 5106 form? Nothing else will change except the company name – same EIN, same AO, etc. Answer 1: Yes, the 5106 is […]
Question: I am so confused about the different types of ACE Users. I do understand that the Trade Account User (TAO) is the “master account holder” per se and has the ability to add and revoke accesses. Also understanding that a Proxy TAO has much of the same edit rights as the TAO but that’s […]
Question: At the end of 2023 our two US locations, each with their own respective EIN, were purchased by another company with one US location and their own EIN. This resulted in new company names for each of the two acquired locations. We submitted a request for IRS approval of the name changes to our […]
