QUESTION: The ACE help desk to me that ACE Reports works best in Microsoft Edge. I read that the CBP Forms application only runs in Chrome or Firefox . Is this correct? ========== Answers: As of April, CBP has integrated Edge since explorer will not longer be sported by Microsoft as of June 2022. Chrome […]
QUESTION: I am trying to find or build a report to show Sec 232 exclusion IDs and the quantities imported against it. The Trade Remedy report does not seem to have up to date information. I ran a Trade Remedy report today and a specific exclusion does not show being used to date and we […]
QUESTION: Is anyone else having trouble with the REV-103 Daily Statement Entry Summary List report in ACE? I have been getting an error when I try to run it for the past several weeks. I am trying to view our entries that got paid on our March monthly statement. I contacted the ACE reports email […]
QUESTION: I am looking to add fields to the standard ACE ES-002 import report to include the DDTC ITAR data fields, such as where the broker declares an exemption code OR a DSP 73 license #. In looking at the universe I don’t see fields obviously labeled for this. The only field I see is: […]
QUESTION: The company for which I work is set up as an importer in ACE, but I see nothing in there showing us as an FTZ. Can anyone advise how I can set this up? We need our expanded 9 character zone ID for our 214’s, and the only way I see to obtain this […]
QUESTION: Is there any use as of yet for the New ACE Portal? It does not look like I can run any reports, view ACH statements, respond to CF 28’s/29’s or manage users (I’m TAO). The only thing I can see are my company’s account types and their ID numbers. ========== Answers: You have to […]
QUESTION: Does anyone know how to update existing ACE account users emails? %%%%%%%%%% It has to be done through ACE Support ================================================================ You’re asking how to update your own email address….once logged in? It’s in your address book profile settings, bottom left. One must self-update his email – the TAO cannot do that. ==========
Question: How do I access my reports in the new ACE portal? Do the reports I have saved need to be migrated to the new portal? My reports have been coming back blank when I try to run them in the legacy version, has this happened to anyone else? %%%%%%%%%% ANSWERS: Yes…you can access through […]
Question: Do new AES filers no longer need to pass a test to be able to file in AES Direct within ACE? %%%%%%%%%% ANSWERS: No test needed, simply a positive affirmation of a statement which appears. However, AES training should be conducted with users/filers. %%%%%%%%%% correct
QUESTION: Is there a data field in ACE that identifies the amount of freight deducted from an entry for the declared value? We’ve pulled in every field we thought would identify “charges”. All fields are blank when we know we’ve deducted freight on entries. Our goal is to identify the volume of entries where we’ve […]
QUESTION: I joined a large company that has over 100 legal entities where we recently created a corporate compliance function to provide oversight. Up to this point, import and export compliance was managed by the individual legal entity within a logistics, supply chain, or operations function. Now that we’ve created a corporate function and we […]
QUESTION: Which ACE report will show Customs holds and the length of the hold? *********** Answers: None of them. That’s something your broker should provide.
