Broker – Freight Forwarder

Question: Would anyone be willing to share any documents/resources regarding SOP (Standard Operating Procedures / Expectations) negotiations with their Customs Brokers (i.e. agreement structure and topics covered)?

We are working to reduce the number of brokers doing entries for us down to two. I had a conversation yesterday with a broker and would like the membership’s feedback on this as I am new at managing brokers. One of our divisions imports product from Europe on a DDP basis. Many years ago, they […]

Some of the recent compliance seminars I have attended, it was mentioned that Customs has not only issued penalties to the permit holder, a corp in may case, but also the license holder. These penalties were not issued due to illegal activity but errors/ommissions. As a license holder for a corporation, am I protected under […]

Question: Need your thoughts on this please. We have received additional billings from out forwarder/broker that are sometimes “late”. Having been on that side of the biz before, I understand SOME delay. Recently we were sent bills from July 2007. I want to come up with some reasonable time frame where we say enough  is […]

I have a question for the group regarding use of information collected from the broker. We require our broker(s) to record import information on our entries at a line item item level detail. Instead of just the HTS level information Customs requires, this includes part number level detail as represented on the commercial invoice for […]

There is a broker that I am considering doing business with, but has a terms and conditions agreement that is quite extensive, including the following language: (i) Where the claim arises from activities other than those relating to customs brokerage, $50.00 per shipment or transaction, or (ii) Where the claim arises from activities relating to […]

We use a global NVO logistics provider to aid in organizing our inbound shipments. Consist of foreign vendor contacts and coordination to port of loading, some US deliveries. Now we are looking at changing this relationship and will be interviewing new global logistics providers. I am looking for help in what I should be asking […]

We have a new broker (not my choice) for which the day to day management details have not been fully worked out. The shipments are from a Canadian subsidiary. The equipment is being manufactured by a US manufacture tested in Canada and shipped back to our customer in the US. We are the importer of […]

I am just starting to look for a good international freight forwarder with real global capabilities, and good electronic interfaces, and would like some recommendations from folks who are in the business.

A major importer is seeking comments and information from ICPA members on “outsourcing” all or part of the import operations related tasks. Specifically, the importer seeks feedback on the following: 1. If your company has outsourced all or part of its import operations, how did you arrive at this decision? The decision was made largely […]

Can you please send an email out to the group requesting any templates that an importer may have used to revoke a power of attorney?

I have an unknown shipper in Windsor that would like to truck shipments across the border and fly out of DTW on NW. The physical address is in Canada. In order to fly these shipments on our aircraft I have to qualify them as a Known Shipper. In order to complete this process I have […]