Question: Hello – I changed my phone number and updated it in the CTPAT portal. When I go to log in, it texts the old phone number and asks me to confirm the code. I am essentially locked out because I cannot receive the code. In the portal, my new phone number appears but the […]
Question: What are procedures people are using to dispose of seals to meet their companies C-TPAT requirements? C-TPAT requirements say they should be disposed in a secure manner, but doesn’t say how it should be done. Answer 1: We have a barrel at each receiving location with a lid that prevents access to what is […]
Question: As we all know, CBP is big on CTPAT members performing background checks on prospective employees. But then what do we do with that information? Is the implication that, if a prospect has a criminal background, we cannot hire them? Does it depend on the seriousness of the crime or how long ago it […]
Question: Hello, Does anyone have a problem with your account not being transferred to the new portal? I logged in using the same email address as before, but my company account is not listed on the Trade Compliance tab under the Navigation Menu. If this happened to you, how did you get it resolved? I […]
Question: We get a few requests from customers asking us to fill out a detailed CTPAT questionnaire. Every one seems to be a little bit different, but in essence, they are asking the same questions. I am entertaining the idea of putting together a “standard” request based on the questions that I have received in […]
Question: Hi, The CTPAT portal has been unavailable for a while. Does anyone have an idea what is going on? Thanks- Answer 1: CTPAT ver.3.0 is recently live, it looks slightly different and you need to re-register your self again, incl new password and etc. Answer 2: Last summer we were notified by the CTPAT […]
Question: We have used a third-party software for our CTPAT Business partner screening for many years. Since there are more options available now than when we first started, I would like to look into other options. Can anyone recommend the platform you use for the screening? Answer 1: In the last few years, I’ve used […]
Question: What do members do with suppliers who flat out refuse to complete CTPAT security questionnaires? Do you cut them off? Are there overriding business reasons to continue to use them while you look the other way and hope that CBP doesn’t catch it? Answer 1: Remember that CTPAT is a voluntary program and you […]
Question: Two questions on CTPAT This Is a follow up to a previous question posted – seems several Importers have dropped out due to increase in CTPAT workload (MSC up to 140 items from old days- ie 2020 of 35-40 criteria to manage) with minimal tangible benefits. Are any others considering dropping or getting push […]
Question: I have a question for the CTPAT members. Are you experiencing USDA inspections, and if so, do they get front of the line treatment, or because it’s USDA it’s not relevant to the CTPAT benefits? Answer 1: We import raw ingredients, finished food products, and food-related processing equipment that falls under FDA jurisdiction. In […]
Question: Looking for recommendations on any training that I could take to determine what my company would need to do to get C-TPAT certified. We would like to better understand the requirements so we can ensure we are following all requirements before proceeding with any submission/enrollment. Answer 1: Unless you have a large and lucrative […]
Question: When the rail is backed up in LA/LB, do CTPAT members’ containers get first priority for being loaded and moved inland on the rail? Answer 1: I am not aware of the rail or steamship lines taking CTPAT into consideration when prioritizing moves. Once cleared you get put in line to move. Answer 2: […]
