QUESTION: Our Trade Compliance department is looking to strengthen 3rd party oversight through implementing KPIs and monitoring procedures with our Customs Brokers and agents. Can the trade community provide any examples of what that may look like that can be incorporated within our current SOPs? ============ Answer:Here are some KPIS companies I have worked for in […]
QUESTION: Can someone please share a customs broker service agreement template? I am looking for a template that outlines communication expectations, service requirements, performance measurements, documentation and recordkeeping requirements, etc. ************* Answers:Most brokers wont agree to have this level of detail included in the service agreement. The type of things you want are typically reflected in […]
QUESTION: My customs broker has informed me of a late entry summary filing that was their error, and indicated that CBP may fine us as the IOR. (filed one week late) What is the proper next step for us as the IOR? Notify CBP or wait for the penalty notice? What is the potential penalty? […]
